Privacy Policy

Effective Date: May 21, 2026
Last Updated: May 21, 2026

Feathers Aviation LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our company, including when you use our website, communicate with us, or engage with our advertising.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, mailing address, company name, job title, and other contact information you provide.
Flight or Service Inquiry Information: Details related to your travel preferences, aircraft interests, or charter service inquiries.
Payment Information: When applicable, billing details and payment methods (handled securely through third-party processors — we do not store full payment card data on our systems).
Device and Usage Information: IP address, browser type, device identifiers, access times, and pages visited, collected automatically through cookies, pixels, and analytics tools.
Information from Social Media and Ads: When you interact with our social media ads (e.g., Facebook, Instagram, LinkedIn), we may receive contact information and engagement details you choose to provide through lead forms or messages.

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries, quotes, and service requests
Process bookings and manage customer relationships
Send marketing communications (where permitted)
Improve our website, offerings, and customer service
Conduct analytics and measure the effectiveness of marketing campaigns
Comply with legal obligations and enforce our agreements

3. Use of Contact Information from Social Media Ads

If you submit your contact information through one of our social media advertisements (such as Meta/Facebook Lead Ads or similar platforms), we may use that information to:

Contact you directly to follow up on your interest or inquiry
Provide details about our aviation services, promotions, or offerings
Add you to our customer database for future communications

We will not sell, rent, or share this contact information with third parties for their own marketing purposes.

You may opt out of receiving marketing messages at any time by following the unsubscribe instructions in our emails or by contacting us directly at the address below.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Trusted third parties that help us operate our business (e.g., CRM systems, email platforms, analytics tools, FAA-certified charter operators when sourcing flights on your behalf), under confidentiality agreements.
Legal Requirements: If required by law or legal process, or to protect our rights, property, or the safety of our clients, employees, or others.
Business Transfers: In the event of a merger, sale, or acquisition of our business, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We may use cookies, pixels, and similar tracking technologies on our website and in our advertising to:

Monitor website performance and reliability
Track user engagement and content preferences
Support retargeting and marketing analytics
Remember your preferences across visits

You can manage or disable cookies in your browser settings. Disabling cookies may affect some functionality of our website.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

Inquiry data: Retained for up to 36 months after last contact, unless you become an active client.
Active client records: Retained for the duration of our business relationship plus 7 years (consistent with IRS and aviation industry record-keeping standards).
Marketing list data: Retained until you unsubscribe.
Website analytics: Retained per the default settings of Google Analytics 4 (currently 14 months for event-level data).

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or misuse. These include HTTPS encryption in transit, access controls, and vetted third-party processors. No transmission over the internet is 100% secure; we cannot guarantee absolute security but follow industry best practices to minimize risk.

8. Your Rights and Choices

You have the right to:

Access or correct your personal information
Request deletion of your data (subject to legal obligations and our retention policy)
Opt out of marketing communications at any time
Request a copy of your information in a portable format

To exercise these rights, contact us at Info@nullFeathersAviation.com or by mail at the address listed in Section 12.

9. California and Texas Resident Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide additional rights, including:

The right to know what personal information we have collected, used, disclosed, and sold or shared
The right to delete personal information (with certain exceptions)
The right to correct inaccurate personal information
The right to opt out of the sale or sharing of personal information — we do not sell or share personal information for cross-context behavioral advertising as defined under California law
The right to non-discrimination for exercising these rights

If you are a Texas resident, the Texas Data Privacy and Security Act (effective July 1, 2024) provides substantially similar rights.

To exercise any of these rights, email Info@nullFeathersAviation.com with the subject line “Privacy Request.” We will verify your identity before responding and will respond within 45 days as required by law.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

12. Contact Us

For privacy-related questions or to exercise your rights:

Email: Info@nullFeathersAviation.com
Phone:
Mail: Feathers Aviation LLC, Austin, Texas

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date above. Continued use of our services after updates constitutes acceptance of the revised policy.